Privacy Policy

Effective Date: 01/01/2024

At Meuve, we are committed to safeguarding your privacy and ensuring that your personal data is protected. This privacy policy outlines how we collect, use, and manage your information when you visit our website or purchase our products. It applies to customers in the United States and Europe.

1. Information We Collect

We collect the following types of personal data when you interact with our website or services:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address, and payment information.
  • Technical Data: IP address, browser type, device type, operating system, and browsing behavior (e.g., pages visited, time spent on our site).
  • Transaction Data: Details of purchases you make, such as product details, shipping method, and payment status.
  • Marketing Data: Preferences for receiving marketing communications and your communication preferences.

2. How We Use Your Information

We use your personal data to:

  • Process your orders, manage deliveries, and handle returns or complaints.
  • Communicate with you regarding your orders, promotions, and news about our products.
  • Improve and personalize your experience on our website.
  • Analyze traffic and usage trends to improve our products and services.
  • Comply with legal obligations, including tax and regulatory requirements.

3. Data Sharing

We only share your personal data in the following circumstances:

  • Service Providers: We may share data with third-party providers who assist us in fulfilling your order, processing payments, and delivering marketing communications. These providers are required to handle your data securely and confidentially.
  • Legal Compliance: If required by law or necessary to protect our rights, we may share your personal information with legal authorities.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction.

4. Your Rights (EU Customers)

If you are located in Europe, under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request corrections to your personal data if it is inaccurate or incomplete.
  • Right to Erasure: You can request that we delete your personal data under certain circumstances.
  • Right to Data Portability: You can request the transfer of your personal data to another service provider.
  • Right to Restrict Processing: You can ask us to suspend processing your data in certain scenarios.
  • Right to Object: You can object to the processing of your personal data in some situations, including direct marketing.

To exercise any of these rights, please contact us at [insert email address].

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service is entirely secure, and we cannot guarantee absolute security.

7. International Data Transfers

If you are in the European Economic Area (EEA), your personal data may be transferred to and processed in countries outside the EEA, including the United States. We ensure that such transfers are carried out in compliance with GDPR requirements, using appropriate safeguards, such as standard contractual clauses approved by the European Commission.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control your cookie preferences through your browser settings. For more information, please review our [Cookie Policy].

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children without appropriate parental consent. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at info@shopmeuve.com